03 5237 8590 coordinator@mwnh.org


At Marrar Woorn Neighbourhood House we are committed to providing high quality services. In the event that you are not satisfied with the service you have purchased this refund policy explains when we will give a refund. Our refund policy includes the rights you have under Australian Consumer Law, and as such, we are not required to give a refund if you simply change your mind.



Refunds will be issued under the following circumstances;

  • If a class or course is cancelled by management due to lack of numbers or unforeseen circumstances, fees will be refunded in full.
  • If a client wishes to withdraw from a course, they must do so 48 hours before it commences and a refund may be issued with an administration fee of $8 deducted from the course cost.
  • If a client wishes to withdraw from a course which has commenced for medical reasons, a medical certificate must be produced for refund to be considered.